Shipping Policy

1.  Delivery Policy

Shipping costs for LafoocoStore's Online orders will be calculated based on 3 factors:

Total weight of the order: calculated based on the total weight of the products packed in the order
Distance between the address of the customer receiving the goods and the store delivering the goods to the customer
Total order value
Depending on the individual support policy at each time, the product and the location where the customer receives the goods, the order will show different shipping methods and final fees.

The unit in charge of shipping is Economical Delivery, which will regularly update the preferential delivery fee, fast delivery policy with the desire to serve customers the best. However, the actual operation may generate unintended risks. In this case, if you have any information that needs to be exchanged, please contact Customer Care at the toll-free Hotline number: 0366 382 139 (8h-17h, all days of the week).

LAFOOCO is committed to checking orders and having a settlement policy suitable for each specific case.

2.  Delivery process

When receiving the goods, customers should note the following:

-     Allowed to check and compare goods when receiving goods from shipper
-     Check the actual product is correct with the product that the Customer has ordered or not.
-     Check whether the packaging and the product inside are damaged or deformed due to the transportation process.

If you are not satisfied with 1 of the 3 above, the customer can record it with video/photo and ask the delivery staff to confirm and return the goods.
LAFOOCO will not be responsible for handling Customer's complaint about lack of goods or wrong delivery after Customer has signed for receipt and payment.

Note: The order will be automatically canceled if the delivery staff cannot contact the Customer at the time of delivery (maximum 3 calls)